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Help and Frequently Asked Questions

There are different cargo release days for each product. You can reach detailed information for cargo delivery information by clicking on the products you want to buy.
Deliveries in Turkey we realize our submission UPS shipping with orders.
You can make the payment of your orders on our website via money order / eft or credit card.
Since our products are tailor-made, they cannot be sold to anyone other than you. Since it is a special production for you, order confirmation is obtained and sold to you before it is produced. For this reason, we do not have the option to pay at the door.
You can pay your payment transactions up to 12 installments with a maturity difference through İş Bank, Ziraat Bank, Finans Bank, HCSB, HalkBank, YapiKredi, Garanti Bank, Akbank.
After logging in, you can follow the status of your orders by clicking "My Orders" from the "Account" tab.
There is a minimum of 5 production limits for personalized products. Even if a week or a year passes on your orders of 5 or more, you can add 1 or more for the same products. Apart from this, production is not made for your first (1) orders.
You can cancel your orders at any time, if you do not give approval for production after the payment process for personally produced products. The full refund of the products you cancel is returned to you. For products other than special production, you can cancel the order before your orders are shipped.
Apart from the approval that you have given to our team on whatsapp for personally produced products, returns and exchanges are carried out free of charge for the mistakes or incorrectly produced products made by our company. For the return and exchange process, you can contact our team via whatsapp or phone number ‘0530 283 30 03 and start the process.
After the products you have returned are received by us and checked, the refund will be made through your bank according to the type of payment you have made within 7 to 10 business days.
For orders other than personally produced products, the return process is carried out within 30 working days after the product is delivered to you.
You can reach our address by clicking the "Contact" tab on our website and come to our office to order.
We ship orders to many countries for our customers abroad.


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