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Help and Frequently Asked Questions

There are different shipping out days for each product. When you click on the products you want to buy, you can access detailed information for cargo delivery information.
We work with MNG cargo for your orders in Turkey.
You can pay for your orders via transfer/eft or credit card on our website.
We do not have a cash on delivery option.
You can make payments in up to 12 installments with late charge by İşbank, Ziraat Bank, Finans Bank, HCSB, HalkBank, YapıKredi, Garanti Bank, Akbank.
After logging in, you can follow the status of your orders by clicking on the 'My Orders' section on the 'Account' tab.
There is a minimum of 5 production limits for personalized products. Even if a week or a year passes on your orders of 5 or more, you can add 1 or more for the same products. Apart from this, one (1) production cannot be for your first orders.
You can cancel your orders at any time if you do not give your approval after the payment process for personalized products. The full refund of the products you cancel is returned to you. For products other than special production, you can cancel the order before your orders are shipped.
Except for the approval you have given to our team via whatsapp for personalized products, returns and exchanges are made free of charge for products that are produced incorrectly by our company. For the return and exchange process, you can contact our team via whatsapp or phone number '0530 283 30 03' and you can start the process.
After the products you have returned, we receive them and the control process is completed, they will be refunded to you through your bank within 7 to 10 working days, depending on the type of payment you have made.
For orders other than custom-made products, the return process is carried out within 30 working days after the product is delivered to you.
You can reach our address by clicking on the 'Contact' tab on our website and come to our office to place an order.
We ship orders to many countries for our customers abroad


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